See our direct debit page for more information about the benefits of setting up a direct debit.
Pay your rates
If you’ve paid your rates after 31 October, a 10% penalty has been applied. You may be eligible for a penalty remission if you pay the total overdue amount or set up a payment plan for future payments.
Debit Card or Credit Card payments (using Mastercard or Visa) can be made at one of our offices or can be paid online. Payments by credit card will incur a 1.2% surcharge.
Pay direct to our bank account by selecting our payee name from your banks pre-loaded list. You may wish to set up regular automatic payments to pay your rates, please know this type of arrangement is not monitored and will incur late payment penalties if not paid by the due date. Set up a direct debit to avoid this.
Payee name: Bay of Plenty Regional Council Rates
Particulars: Surname and Initials
Code: Property ID
Reference: Valuation Reference (found on the top right-hand corner of your rates invoice)
You can also manually set up Bay of Plenty Regional Council as a payee using the following details:
Account name: Bay of Plenty Regional Council
Account number: 06-0489-0094734-00
Particulars: Surname and Initials
Code: Property ID
Reference: Valuation Reference (found on the top right-hand corner of your rates invoice)
For overseas payments, you will need to use a SWIFT code:
Swift code: ANZBNZ22
Bank & Branch: ANZ Whakatāne Branch
Account number: 06-0489-0094734-00
Particulars: Surname and Initials
Code: Property ID
Reference: Valuation Reference (found on the top right-hand corner of your rates invoice)
To spread your invoice out over the current rates year, check out our payment calculator.
If you have made a payment that has not been allocated to your rates account, please complete our Payment query form.
City and district council rates
You will continue to receive a rates invoice from your city or district council for their rates. If you have any questions about their rates, please contact them direct.
You can find their contact details here.
Your rates invoice contains two key documents – your Rates Invoice and your Rates Assessment.
You will receive your invoice for 2025-2026 in September. If you have not received it by 30 September please contact us using our online rates query form and select the 'Have not received my invoice' option.
What you’ll receive
Rates assessment
Your assessment sets out the different parts to your rates, and how your total amount owing has been calculated for the year.
Please note that the rates shown on the assessment will vary across the region depending on the different types of targeted rates that will apply.
Rates invoice
Your invoice sets out what your yearly rates are, anything you’ve paid us towards it, any adjustments that have been made to your invoice and the amount you need to pay on or before on the due date for payment.
Quayside Holdings Limited reduction
What is the Quayside Holdings Limited reduction on my invoice?
Every year Bay of Plenty Regional Council receives a dividend from Quayside Holdings Limited. The reduction shown on your invoice is an indication of the benefit the dividend from Quayside Holdings Limited has made to your rates bill. If the dividend wasn’t received by the Regional Council, your rates would be higher by this amount. You can find out more about this reduction on our rates information hub.
Receiving rates by email
You can go paperless by signing up to receive your invoice by email. If you want to sign up to receive your rates correspondence by email, please complete our online form.
Rates remissions
You may be eligible for a reduction on the rates you owe through a rates remission. We have two remissions policies for all land based on certain criteria and the other for Māori Freehold Land.
Still have questions? Visit our rates information hub.